Frequently Asked Questions (FAQs)

Welcome to the FAQ page of AlZahrawi Physio and Fitness Shop – Pakistan’s #01 Physiotherapy Equipment Supplier. Below, you’ll find answers to the most common questions about our products, services, delivery, and support. If you don’t see your question here, feel free to contact our team directly. We’re always happy to help.

1. What products does Al Zahrawi Physio offer?

We supply a complete range of physiotherapy and rehabilitation equipment, including:

  • Electrotherapy machines (TENS, IFT, Ultrasound, Muscle Stimulators)

  • Exercise therapy equipment (Treadmills, Exercise Bikes, Multi-Gyms)

  • Rehabilitation tools (Resistance Bands, Balance Boards, Therapy Balls)

  • Clinical furniture (Treatment Tables, Examination Couches, Plinths)

  • Therapy accessories and mobility aids

Our goal is to provide everything a physiotherapy clinic, hospital, or rehabilitation center needs under one roof.

2. Do you deliver across Pakistan?

Yes, we provide nationwide delivery. Whether your clinic is located in a major city like Karachi, Lahore, or Islamabad, or in a smaller region, we ensure safe and timely delivery of equipment.

Delivery timelines may vary depending on product availability and location, but we always aim for fast and secure shipping.

3. Are your physiotherapy machines certified?

Yes. We source our equipment from reputable manufacturers that follow international quality and safety standards. Each machine is selected based on durability, clinical effectiveness, and compliance with healthcare regulations.

We understand that patient safety is critical, so quality is never compromised.

4. Do you provide warranty on equipment?

Yes, most of our products come with manufacturer-backed warranties. Warranty duration depends on the specific product.

We also offer after-sales support, including:

  • Installation guidance

  • Basic user training

  • Technical troubleshooting

  • Maintenance consultation

5. Can you help with setting up a new physiotherapy clinic?

Absolutely. We assist healthcare professionals in setting up complete clinics. From treatment tables and electrotherapy machines to exercise therapy equipment, we can guide you on selecting the right products based on your space and budget.

If you’re starting from scratch, our team can help you plan a practical and efficient setup.

6. Do you offer bulk or institutional supply?

Yes, we supply equipment to:

  • Hospitals

  • Rehabilitation centers

  • Universities

  • Government healthcare institutions

For bulk orders, we provide customized quotations and competitive pricing.

7. How can I place an order?

You can place an order by:

  • Contacting our sales team directly

  • Sending us a WhatsApp inquiry

  • Filling out the inquiry form on our website

Our team will confirm product availability, pricing, and delivery details before processing your order.

8. What payment methods do you accept?

We accept commonly used payment methods within Pakistan. Payment details will be shared at the time of order confirmation. For institutional clients, official invoicing is also available.

9. Do you provide technical support after purchase?

Yes. Customer satisfaction doesn’t end at delivery. If you experience any technical issues or need assistance, our support team is available to guide you.

We believe long-term relationships are built on dependable service.

10. How do I choose the right physiotherapy equipment for my clinic?

Choosing the right equipment depends on:

  • The type of services you offer

  • Available clinic space

  • Target patient population

  • Budget considerations

If you’re unsure, our experienced team can help you select suitable equipment tailored to your needs.

11. Are your products suitable for teaching institutions?

Yes. We supply equipment for physiotherapy departments in universities and teaching hospitals. Our products are suitable for both practical demonstrations and clinical training.

12. What makes AlZahrawi Physio & Fitness Shop different from other suppliers?

We focus exclusively on physiotherapy and rehabilitation equipment. This specialization allows us to:

  • Provide expert product guidance

  • Maintain consistent quality

  • Offer dependable after-sales support

  • Build long-term partnerships with healthcare professionals

We don’t just sell equipment — we support your practice.

If you still have questions, feel free to reach out to us. Our team is ready to assist you in finding the right physiotherapy solutions for your needs.